Users activate links by clicking or tabbing enter on a highlighted word or image on the screen that directs the user to a file or to another location.
The hyperlink gives users the ability to navigate to another specified destination or is a treatment used for calls to action such as help content. Link is not a button and doesn’t behave like the button.
Appearance and behavior
- Links can be applied to text in a sentence. Font size is dependent on context and therefore flexible.
- When providing the content for the link, avoid generic descriptions.
- Use of glyphs: If part of a sentence = no glyphs. If Standalone CTA = glyph optional.
- Link must have a focus state to indicate that it is an interactive component.
Content guidelines for links
- In product and marketing copy, include links to relevant information when they’re helpful.
- Use links to guide users to something they might want to understand better.
- Link to other docs to draw additional context to the article.
- Make sure links are relevant to what’s discussed in the doc (same API, version, product, etc.).
- Use descriptive anchor text when including links—don’t use general text like “click here” or “learn more.”
- Don’t include links within a step.
- Don’t include links in the summary, except in the rare case where customers might need to be redirected quickly.
- Don’t link out to external (non-Intuit) resources, unless it’s truly the best customer experience and it’s to a credible government agency, such as the IRS.