Because the sign-in interstitial stops the user from moving forward, we use it for only three use cases.
- To surface a system-level critical issue (such as an outage or service interruption)
- To surface a business-level critical issue (such as a bank-connection problem)
- To announce new ecosystem-level products that users should know about (such as QuickBooks Live, QuickBooks Advanced, or QuickBooks Capital)
For more information about what a critical message is and how we decide to present it to users, see the customer communications guidelines.
- Here are two examples of how we use the sign-in interstitial to let users know about critical system-level problems.
- These next two examples show how we let users know about a critical business-related problem.
- To announce an important new product, use the sign-in interstitial as we do in this example.
|Use the sign-in interstitial to surface business related critical issues|
|Use the sign-in interstitial to surface system related critical issues|
|Use the sign-in interstitial to announce ecosystem level product announcements|
|Block the user experience with a modal unless the message is truly critical|
|Use the sign-in interstitial to announce new product features|
|Use the sign-in interstitial to sell anything.|