Usage

Because the sign-in interstitial stops the user from moving forward, we use it for only three use cases.

  • To let users knows about a critical issue affecting QuickBooks, such as an outage or service interruption.
  • To tell users about a critical issue that affects their business, such as a bank-connection problem.
  • To announce new products that users should know about, such as QuickBooks Live, QuickBooks Advanced, or QuickBooks Capital.

For more information about what a critical message is and how we decide to present it to users, see the customer communications guidelines.

Sign-in interstitial examples

Here are two examples of how we use the sign-in interstitial to let users know about critical issues that affect how QuickBooks works.

 

These next two examples show how we let users know about a critical problem that might affect their business.

To announce an important new product, we can use the sign-in interstitial as we do in this example.

Do
Use the sign-in interstitial to alert users to critical issues that affect their business
Use the sign-in interstitial to let users know about issues with how QuickBooks is working
Use the sign-in interstitial to announce important new products
Don’t
Block the user experience with a modal unless the message is truly critical
Use the sign-in interstitial to announce new product features
Use the sign-in interstitial to sell anything
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