Usage

Because the sign-in interstitial stops the user from moving forward, we use it for only three use cases.

  1. To surface a system-level critical issue (such as an outage or service interruption)
  2. To surface a business-level critical issue (such as a bank-connection problem)
  3. To announce new ecosystem-level products that users should know about (such as QuickBooks Live, QuickBooks Advanced, or QuickBooks Capital)

For more information about what a critical message is and how we decide to present it to users, see the customer communications guidelines.

Examples

  • Here are two examples of how we use the sign-in interstitial to let users know about critical system-level problems. 
  • These next two examples show how we let users know about a critical business-related problem.
  • To announce an important new product, use the sign-in interstitial as we do in this example.
Do
Use the sign-in interstitial to surface business related critical issues
Use the sign-in interstitial to surface system related critical issues
Use the sign-in interstitial to announce ecosystem level product announcements
Don’t
Block the user experience with a modal unless the message is truly critical
Use the sign-in interstitial to announce new product features
Use the sign-in interstitial to sell anything.

 

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