Usage
Because the sign-in interstitial stops the user from moving forward, we use it for only three use cases.
- To let users knows about a critical issue affecting QuickBooks, such as an outage or service interruption.
- To tell users about a critical issue that affects their business, such as a bank-connection problem.
- To announce new products that users should know about, such as QuickBooks Live, QuickBooks Advanced, or QuickBooks Capital.
For more information about what a critical message is and how we decide to present it to users, see the customer communications guidelines.
Sign-in interstitial examples
Here are two examples of how we use the sign-in interstitial to let users know about critical issues that affect how QuickBooks works.
These next two examples show how we let users know about a critical problem that might affect their business.
To announce an important new product, we can use the sign-in interstitial as we do in this example.
| Do |
| Use the sign-in interstitial to alert users to critical issues that affect their business |
| Use the sign-in interstitial to let users know about issues with how QuickBooks is working |
| Use the sign-in interstitial to announce important new products that are relevant to the user
Talk about how the message is relevant to the user who is seeing it |
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| Don’t |
| Block the user experience with a modal unless the message is truly critical |
| Use the sign-in interstitial to announce new product features |
| Use the sign-in interstitial to sell anything
Use the sign-in interstitial for research or recruiting purposes
Use the sign-in interstitial for potentially relevant features
Use the sign-in interstitial to surface products to users who have already been exposed to the new product messaging
Use the sign-in interstitial to surface new features or functionality for products they have already been exposed to |
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