Something's not right. Try again.
Something's not right. Try again.
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Something's not right. Try again.We use this message when we're not sure what caused the error or when the error is so complicated and technical that explaining it might just annoy the customer.
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Oops! We're sorry! You've encountered an asynchronous error. Please try again.We don't use exclamations in copy. And we generally don't say we're sorry. A machine is delivering this message, and our users can see through the false empathy. As for the "asynchronous error" copy, we try really hard to keep our content conversational. Unless you're a developer, you probably haven't used the word asynchronous with your friends in the past two weeks.

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Take our invoicing for a spinUse metaphor to make complex ideas engaging and encourage them to take action.
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Send an invoice and see what happensIt’s like that mystery box you’ve always wanted. But instead of a box, it’s an invoice.
A simile can help break down complex ideas, but in this case it does the opposite.

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To the average person, it’s merely a home to a favorite pair of sneakers, but to your Schedule C clients, this shoebox serves a different purpose.Accountants understand terms like Schedule C, so it’s OK to use here. This presents the term in a familiar way that keeps it light and conversational.
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Expense Finder utilizes the power of QuickBooks to find all expenses, lighting-fast.Stay away from hyped-up buzzwords and salesy pitches.

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Here’s the list of categories you’ll use to organize transactions. We call this your chart of accounts.This introduces an accounting term by explaining it in an accessible way, and then giving it an official name.
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Your Chart of Accounts is a list of all the accounts you use to record transactions in your general ledger.Starting with the accounting term intimidates people right away. Using jargon to define it makes them feel confused and adrift.