No longer limited to “marketing” use cases, the SBSEG email templates are designed so that any communication use case can effectively be solved for. Content ranging from a critical notification to a promotional message can now reach our customers’ inbox with an appropriate visual treatment that aligns to our core message types.
Resources
|
Buy | Read | |
| Flash sales, winbacks, cross-sells, add-ons | Educational, motivational, tutorial, newsletters | |
|
Join | Notify | |
| Webinars, conference invitations, tutorial sessions | Service discontinuation, changes to account, outages |
Primary purpose
Entice the recipient to buy.
(Or at least really think about it.)
Examples: Flash sales, winbacks, migration, other general promos
Things to know
Conversion isn’t likely to occur directly from an email, but not to worry.
The win for your email comes from its enticing, informative, and brief makeup. Give them enough to want to click the CTA or give us a call.
Design
- Primary module (PM) – Main selling point
- Secondary module (SM) – Customer benefit
- SM 2 – Other customer benefit(s)
- SM 3 – Other customer benefit(s)
- SM 4 – Other customer benefit(s)
- Footer – Required legalese, unsubscribe, and Intuit information
Since Buy me emails are marketing oriented, brevity, and clarity are essential.
Module use and footers change depending on the type of email. See modules for more information.
Primary purpose
Educate your audience and focus on the payoff of their learnings.
Examples: Newsletters, new feature(s), tutorials, product updates, etc.
Things to know
Education is the primary goal of your email, with marketing taking a secondary role.
By showcasing and explaining how the customer is going to benefit, the need to “market” becomes redundant.
Design
- PM – Main customer benefit
- SM – Other customer benefits or need-to-knows
- Footer – Required legalese, unsubscribe, and Intuit information
Since Read me emails are less marketing oriented, they can be slightly longer if needed.
Module use and footers change depending on the type of email. See modules for more information.
Primary purpose
Invite recipient to take action by attending an event (live or online).
Examples: Conferences, webinars, training sessions, etc.
Things to know
Customers are immediately reluctant to attend an event.
To combat this, focus on a single call-to-action and emphasize why attending is going to have a positive impact on their business.
Design
- PM – Main customer benefit
- SM – Other customer benefits or need-to-knows
- SM 2 – Other customer benefit(s)
- Footer – Required legalese, unsubscribe, Intuit information, etc.
Since Join me emails balance education and information, they can be longer in order to better explain the benefits.
Module use and footers change depending on the type of email. See modules for more information.
Primary purpose
To notify about a critical happening with their account or service.
Examples: Service ending, changes to accounts, late payment, outages, etc.
Things to know
Users can’t unsubscribe from Notify me emails because of their critical nature. These messages must contain certain legal language in the footer.
CAN-SPAM laws require the messaging to be free of marketing jargon. Content should get straight to the point.
Design
- PM – Action occurring or needed
- Footer – Required legalese, Intuit information, etc.
Because Notify me emails contain required information, the length can vary widely.
Module use and footers change depending on the type of email. See modules for more information.
