We’re passionate
Our customers inspire us. We’re fired up about the opportunities ahead, and our enthusiasm is contagious.
How we do this
- Stay committed to their mission, knowing that it doesn’t happen overnight.
- Build confidence along the way.
- Don’t be overbearing and pushy.
We’re optimistic
No matter the job, we’re up for the task. We’re positive and confident, but stay realistic. We never sugarcoat.
How we do this
- Know the best way forward and a backup, just in case.
- Be realistic about setbacks.
- Don’t be that annoying person who’s always bubbly.
We’re proactive
We don’t wait to see what happens next, we anticipate it. We show our customers the best way forward and steer them clear of pitfalls.
How we do this
- Point out opportunities that they wouldn’t have seen on their own.
- Respect that the customer wants some level of control.
- Don’t be a know-it-all.
We’re empathetic
We keep our customers at the heart of everything we do. We always take the time to listen and understand their point of view.
How we do this
- Show compassion during the lows, but don’t forget to celebrate what matters too.
- Remove burdens and barriers for all people.
- Don’t be overdramatic.
Accessibility pro tip
Keep content clear and easy to read—and listen to. Remember that when someone is using a screen reader, the content is spoken aloud. See accessibility guidelines
